Troubleshooting

Common integration problems and their fixes.

Most problems show a sentence on the screen or in the browser console. Each line the editor writes to the console starts with [MediaEditor]. Read the console first.

Blank editor

License rejected

The editor shows License Validation Failed and a sentence with the reason. Error codes lists every reason and its fix.

Export failures

AI features not shown

Launch checklist

Items to verify before the video editor reaches your users.

FAQ

Answers to common questions.

Embed a video editor or an image editor in your web application.

Troubleshooting

Blank editorCopy Anchor Link

Nothing appears, and the console is empty

The browser says: Unexpected token 'export'

The browser says: Failed to resolve module specifier

The editor disappears after a page change

License rejectedCopy Anchor Link

This licence key is not valid for the host name

The page says: No licence key was given to the editor

The editor stops after it ran for weeks

Export failuresCopy Anchor Link

Save & Exit is missing

Export fails on the deployed site but works on localhost

Export fails with a Content Security Policy

Export fails in Firefox or on Linux with a video that has sound

Export fails with a sentence about a clip

Export asks to change the size

A very long export is refused before it starts

The exported video is silent

AI features not shownCopy Anchor Link

No AI control appears anywhere

The console says: `ai` is not usable, so AI stays off

One AI control is missing

The AI assistant does not answer

On this page

Blank editor

License rejected

Export failures

AI features not shown